We understand plans change. Here's what applies when you need to cancel or modify your booking.
Based on how many days before your check-in date you cancel
You can cancel your booking in two ways:
Need to change your dates? Date modifications are allowed by contacting the host directly. Changes are subject to room availability.
If your date change effectively cancels the original booking dates, the cancellation policy above applies to the original dates. The new dates will be treated as a new booking.
To request a date change, contact us at +63 919 451 1160 or info@stayatdiez.com.
For bookings with multiple rooms, cancellation applies to all rooms in the group. Individual rooms within a group booking cannot be cancelled separately.
In cases of natural disasters, government-imposed travel restrictions, or other force majeure events that prevent your stay, please contact us immediately. We will work with you on a case-by-case basis to reschedule or issue a refund outside the standard policy.